Job Title: Virtualization Backup Engineer
Are you a skilled technical professional looking for a challenging opportunity? We are seeking a talented Virtualization Backup Engineer to join our team.
Job Description:
The successful candidate will be responsible for providing top-notch technical support and assistance to customers worldwide. This includes troubleshooting and resolving complex technical issues, collaborating with cross-functional teams, and ensuring seamless customer experiences.
As a Virtualization Backup Engineer, you will work closely with our global teams to resolve customer problems, analyze system performance, and develop innovative solutions to improve product quality and customer satisfaction.
Key Responsibilities:
* Provide expert-level technical support to customers via phone, email, and other communication channels.
* Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective problem-solving.
* Conduct thorough analysis of complex technical issues, identifying root causes and developing effective solutions.
* Develop and maintain comprehensive knowledge of company products, services, and systems to effectively address customer inquiries.
Requirements:
* Advanced user or administrative level with Windows OS 2008(r2)/2012(r2)/2016 and TCP/IP (OS, firewall configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS).
* Practical knowledge of VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, Database engines (SQL/Oracle).
* Excellent analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a global team.
* Fluent English (reading/writing/speaking) and Mandarin language skills.
* Ability to quickly learn, understand, and explain technical information.
Benefits:
* Annual flexible spending allowance for health and well-being.
* Income Protection.
* Increase in superannuation contribution.
* Employee Assistance Program.
* Veeam Care Days – additional hours for your volunteering activities.
What We Offer:
* Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly).
* Mentoring through our MentorLab program.
Seniority Level:
* Not Applicable
Employment Type:
* Full-time
Job Function:
* Engineering and Information Technology
* Industries: IT Services and IT Consulting