About the Employer Troocoo is currently recruiting on behalf of our client who are a rapidly growing general insurer with a strong presence in the Australian market, offering a wide range of Motor, Home, Contents, Pet and Travel products through an award-winning brand portfolio and strategic partnerships with major national organisations. They are passionate about creating great outcomes for their customers and are seeking motivated professionals who can contribute to their vision of being a leader in the insurance sector.
Position Overview We're looking for a Home Assessor to support customers through the home insurance repair journey. You'll assess property damage onsite, determine repair methods with approved builders, and work closely with the claims team to ensure customers receive a smooth and supportive experience. You'll be equipped with ongoing development, a fully maintained vehicle, mobile phone and tech to help you succeed. This role is often the first point of contact following a claim, meaning you'll play a meaningful part in helping people during a stressful time and set the tone for a great customer experience.
Key Responsibilities
* Attend onsite to insured properties and accurately assess domestic building damage against policy coverage
* Prepare comprehensive Scopes of Work for rectification works
* Review expert reports and provide technical and coverage advice to the claims team
* Prepare and submit reports and documentation in line with SLAs
* Determine best repair methodology and support builder coordination
* Conduct customer satisfaction checks and support quality outcomes
* Manage complex and large loss claims, including project coordination
* Perform virtual/desktop triage assessments
* Ensure compliance with KPIs, statutory requirements and industry standards
* Occasional interstate travel for catastrophe events
What you'll bring:
We're keen to connect with candidates who bring:
* Experience managing domestic building works and customer satisfaction outcomes
* Strong building or trade methodology knowledge
* Ability to produce accurate Scopes of Work
* Excellent organisation and time management
* Strong communication and conflict resolution capability
* Experience coaching, coordinating or appraising builders
* Ability to build strong commercial relationships
* Insurance experience is advantageous but not essential
Why Join This Organisation
This employer offers a range of benefits including:
* Work Car, Laptop and Phone provided.
* Bonuses and incentives for high achievers.
* Paid well-being days, parental leave and the ability to purchase additional leave.
* Wellbeing support, including mental-health resources and fitness discounts.
* Regular social and company-wide events
* Retail and product discounts.
If you would like to apply via seek or email your updated CV to - Feel free to call me on if you have any questions and would like a confidential chat. I look forward to hearing from you.