At the current time, we have 3 Full Time opportunities for the right candidates. One at our Clayton store, one at Rowville and one at South Melbourne.
As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:
Ability to perform technical duties and routine diagnostic procedures and processes,
Ability to inspect faulty item, duplicate fault and work on a remedy solution,
Processing sales and warranty orders,
Perform quality computer builds and testing processes,
Understand and apply quality control testing,
Provide excellent customer service and ascertain customer needs and requirements,
Manage point of sales processes,
Pick and pack customer orders,
Achieving sales targets.
You will also occasionally:
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville
To be successful in this role, you will need:
A minimum of 2 years' experience as a Hardware Technical Support within the IT industry. The experience is within a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).
Experience with hardware and software issues and how to build systems to specification.
Strong product knowledge on PC builds and product functionality.
Strong Customer Service skills -ability to build rapport and relationship with customers.
Good Communication skills – written and verbal.
Time Management Skills.
Integrity, honesty, flexibility, good energy levels and ability to deal with stress.
Willing to work in team environment.