Customer Service Representative
">
Are you looking for a career in customer service that offers a sense of fulfillment and personal growth? As a Customer Advisor Leave and Relief, you will be the face of our organization to the community, working closely with customers to help them with their banking needs and deliver exceptional customer service in a fast-paced environment.
">
You will act as the first point of contact for customers when they visit our retail branch, whether it's to open an account, inquire about our products, or manage their finances. You'll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice.
">
A key aspect of this role is protecting our customers from scams and online phishing. Every day is different in our branches, and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within our organization, and work in a diverse and supportive team environment.
">
If you are interested in a career in financial services, starting as a Customer Service Advisor is the first step towards several career pathways. You will have the opportunity to work in a variety of roles and locations, including Leongatha, Wonthaggi, Traralgon, Moe, Warragul, and Pakenham.
">
The role's working hours will be 9:15am-4:30pm Monday to Thursday and 9:15am-5:30pm on Friday, offering a perfect balance between work and life tailored to fit your lifestyle needs.
">
To succeed in this role, you will need to have a passion for delivering an amazing experience to customers and an unwavering commitment to quality. You will also need to be able to work collaboratively as a team, be resilient, self-motivated, and energetic, and have a keen eye for detail that ensures transactions are completed efficiently and accurately.
">
We offer a multitude of benefits, including an attractive base salary and fantastic career-growth opportunities. All new Customer Advisors receive our tailored onboarding and training program to ensure they are set up for success.
">
We value diversity and inclusion in the workplace and strive to create an environment where everyone feels valued and appreciated for being their authentic selves. We are committed to providing an environment where you can work your way.