Your Role
The EUC Ops Manager is the single point of accountability for the operational delivery of SD, EUC & Identity & Access management (IDAM) services for the Client. They have total accountability over all aspects of the delivery of the run services for their domain as follows:
* Ensuring effective delivery of the end-to-end run services (including 3rd Parties), in line with SLAs and other contractual commitments and obligations
* Direct management of all run resources dedicated to the account and leadership of all resources assigned including resource optimization
* Proactively monitoring quality and client satisfaction
* Front end leadership in crisis and effective management and resolution of day-to-day escalations associated with delivery quality issues and compliance requirements
* Drives communication and escalations on all Major Incidents
* Management of key risks/operational issues with the client
* Delivery of all operational reporting to the account governance team
* Daily / Weekly / Monthly operational reviews across the account
Your Profile:
* 5 to 10+ years of experience within operations management with a proven track record in cost performance, delivery, and client management
* Ability to plan and manage operational processes for maximum efficiency and productivity
* Strong problem solving and analytical skills
* Excellent communication and leadership skills
* Ability to work in a fast paced, customer driven environment and handle multiple priorities
* Good knowledge of financial and contract management
* Experience in stakeholder management, including conflict resolution
* Knowledge of latest technology trends, tools, and solutions
* Understanding of Cloud Infrastructure Services portfolio, sector offers and market challenges
* ITIL v4 certification
What you'll love about working here
* You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
* We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
* At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
* We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.
Apply today