About This Role
This is a Senior Community Relations Officer opportunity with our organization. We are seeking an experienced professional to support our interaction with the community by effectively managing enquiries, complaints, and feedback systems.
This role will involve providing guidance to staff dealing with local community matters and being responsible for enterprise management of CRM and various reports to the business.
Main Responsibilities:
* Implementing Regional Strategies: Provide input and assistance in implementing regional-specific strategies, plans, and procedures to ensure effective community engagement.
* Managing Stakeholder Relationships: Provide day-to-day support in managing key stakeholder relationships to maintain open communication channels.
* CRM Management: Support the enterprise management and development of the Customer Relations Management System that manages and tracks all general and environment enquiries, complaints, and feedback across the organization.
* Enquiry and Feedback Management: Manage and oversee the day-to-day receipt, logging, and response (or delegation) of all enquiries, complaints, and feedback received by the organization.
* Licence Compliance: Ensure on-going compliance with NSW and SA Environmental Licenses with respect to environmental complaints handling and recording.
* Investigations and Reporting: Work with managers, team leaders, technical experts, and staff to investigate enquiries and feedback from members of the community, including local Members of Parliament, local Councils, Government agencies, landowners, community groups, and members of the public.
* Trend Analysis and Reporting: Work with Manager Community Relations to develop trend reporting, as well as updating of various high-level reports across the organization.
* Community Collateral Development: Responsibility for the development and maintenance of all community-focused collateral, including community content on the organization's website and intranet.