Technical support administrator

Job Title

Technical Support Administrator (0000B8SF) – Full‐time

About the role

We have an opportunity for a Technical Support Administrator to be part of our Digital Workplace Platform – Field Support team, Technology and Communications Services Command. The Technical Support Administrator provides technical support and advice to users across multiple locations, platforms and technologies with an emphasis on exceptional customer service, coordinating and guiding the activities of Technical Support staff responsible for the operational maintenance of the organisation's ICT environment.

The Technical Support Administrator (Team Lead) is a key role focused on delivering Technical Field Support and ensuring smooth operations across NSWPF. You will act as the primary escalation point for complex technical issues, providing expert troubleshooting and guidance to maintain reliability and continuity.

A major part of the role involves coordinating technical setup and support for major event, operations, and other critical engagements. Beyond day‐to‐day responsibilities, you will be involved in strategic technology initiatives, including the rollout of Azure Virtual Desktop, adoption of modern management solutions, and the coordination of Tech Bars to enhance end‐user support and streamline device refresh processes.

In addition, you will lead and mentor a team of 5–9 direct reports, fostering a culture of collaboration, professional growth, and technical excellence. You'll be responsible for guiding your team through operational priorities while supporting their development and engagement.

If you are a problem‐solver with advanced technical expertise, project coordination, strong leadership skills, and a passion for modernising technology, this role offers the opportunity to make a significant impact on our digital transformation journey.

Responsibilities

• Provide technical support and guidance to users across multiple locations and platforms.
• Coordinate and guide the activities of Technical Support staff responsible for operational maintenance.
• Act as the primary escalation point for complex technical issues and provide expert troubleshooting.
• Coordinate technical setup and support for major events, operations, and other critical engagements.
• Lead strategic technology initiatives such as the rollout of Azure Virtual Desktop and adoption of modern management solutions.
• Coordinate Tech Bars to enhance end‐user support and streamline device refresh processes.
• Lead and mentor a team of 5–9 direct reports, fostering collaboration, professional growth, and technical excellence.
• Guide team through operational priorities while supporting their development and engagement.

Qualifications

• Proven experience supporting enterprise technology initiatives (e.g., Azure Virtual Desktop, modern desktop management).
• Experience leading a technical support team through major rollouts or transitions.
• Strong leadership and project coordination skills.
• Excellent problem‐management practices and service improvement focus.
• Eligibility to apply: permanent resident of Australia or New Zealand citizen.
• Ability to undergo a rigorous National Police (criminal history) Check and obtain/maintain a Security Clearance as determined by the NSW Police Force.

Benefits

• Flexible work options.
• Opportunity to purchase leave.
• Annual leave loading.
• Corporate wellbeing programmes including seminars and the Fitness Passport.
• Salary packaging options via superannuation contributions or a novated vehicle lease.
• Convenient location for public transport and to shops.
• In‐house gym facilities.

Diversity and Inclusion

We welcome applications from individuals with diverse skills, experiences, and backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees.

Location

Sydney Region – Sydney – Greater West

Work Type

Full‐time

Remuneration

Total Remuneration Package: $142,491 pa. Package includes salary from $107,131 to $125,720, plus employer's contribution to superannuation of 12% and annual leave loading.

EEO Statement

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.