Entry Level Customer Service Agent - Government Client
Are you looking for a meaningful Government role helping everyday Aussies?
We are currently looking for customer-centric Australian Citizens to join our vibrant and energetic team at TSA.
Why You'll Love Working With Us
Represent Services Australia in the Tier 1 Digital Support team, work in a supportive environment, gain hands-on experience with self-service portals, enjoy competitive bonuses, and enjoy a career growth path with comprehensive paid training.
What You'll Be Doing
Handle a mix of inbound and outbound calls, helping customers with their enquiries. Use effective communication skills to build rapport and provide engaging customer experiences. Be flexible with hours to ensure availability to our customers.
What Makes You Perfect for This Role
Must be based in Perth.
Must be an Australian Citizen.
Ability to work full-time in office at our office location on Troode Street.
Excellent communication skills, with the ability to listen, empathise, and engage in friendly conversation.
Strong computer literacy and multitasking abilities.
Self-motivation and a desire to push yourself to new heights.
Openness to learning new skills, implementing them, and celebrating your successes.
Resilience and the ability to perform at your best.
A solution-oriented mindset, always ready to solve problems.
EEO Statement
At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. We strongly encourage applications from Indigenous peoples and recognise the unique skills they bring to our organisation.
Join us in delivering outstanding digital support solutions for Services Australia.
Safety Notice: We never ask for financial details during our recruitment process. Legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). If you receive a suspicious job offer, do not respond and report it to. Do not provide bank or credit card details when applying for jobs. If you see something suspicious, report this job ad.
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