Job Description
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At LUSH, we're passionate about delivering exceptional customer experiences. We believe our business should have a positive impact on the world and make every customer interaction a delightful experience.
We're seeking an experienced Customer Service Specialist to assist in driving sales growth and creating memorable experiences for our customers. As a key member of our team, you'll work closely with the store manager to cultivate a culture that values kindness, empathy, and excellence in service delivery.
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Responsibilities
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* Work collaboratively with the store manager to achieve business objectives, focusing on delivering exceptional customer service and creating a positive shopping environment.
* Support the store manager in building connections within the local community, promoting our brand and products through effective communication and relationship-building.
* Assist in managing the store's finances by monitoring sales performance, understanding customer needs, and contributing to budget planning and control.
* Delegating tasks to your management team to ensure seamless execution of operational activities and enhance overall customer satisfaction.
* Developing and implementing creative ideas to drive sales growth, improve customer engagement, and maintain high standards of quality and presentation.
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Required Skills and Qualifications
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Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5-star service.
Management Skills: Ability to navigate difficult conversations, set and manage expectations, and support your management team. Effective time management and prioritization skills are essential for achieving business goals.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment through development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
Leadership: Proven ability to motivate and inspire a team to deliver exceptional results, drive sales growth, and maintain high standards of quality and presentation.
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Benefits
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* 50% discount on Lush products
* Profit-based bonus
* Paid day off for your birthday
* Employee assistance programme
* A progressive work environment that celebrates diversity
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What We Offer
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As a valued member of our team, you can expect a range of benefits and opportunities for professional growth and development. Our employee assistance program provides confidential support and guidance to help you manage your personal and professional life.
We also offer training and development opportunities to help you build new skills and advance your career. Whether you're just starting out or looking to take the next step, we'll support you every step of the way.
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