Team Leader – Beverage, Gaming & Guest Services
Location: Pittwater RSL, 82 Mona Vale Road, Mona Vale NSW 2103
Position Type: Full-Time
Salary Level: Subject to experience
Department: Leadership Team
Reports To: Supervisors, Customer Service Managers, Senior Managers
Direct Reports: All Frontline Staff
Join Pittwater RSL – Serving our community, enhancing your lifestyle.
We're looking for a passionate Team Leader to join our Beverage, Gaming & Guest Services team. As a key member of our leadership group, you'll set the standard for service excellence and lead by example, ensuring our members and guests enjoy memorable experiences every time they visit.
About the Role
As a Team Leader, you'll:
* Lead and support frontline staff across beverage, gaming and guest services operations.
* Deliver exceptional customer service that exceeds expectations.
* Monitor RSA and RCG compliance and support team training.
* Manage staffing levels, rosters, and shift coverage.
* Oversee stock control, POS accuracy, and daily reporting.
* Ensure all facilities and equipment are operational and maintained.
* Uphold WH&S standards and Club policies.
* Step in for Supervisor shifts when required.
What You'll Bring
Essential Qualifications:
* RSA & RCG
* Advanced RCG
* First Aid & CPR
* AML/CTF Compliance Certificate
Preferred Skills:
* Strong leadership and delegation abilities
* High-level communication and interpersonal skills
* Cash handling and POS troubleshooting
* Time management and training delivery
Additional Requirements:
* Availability for shift work, including weekends and evenings
Why Join Us?
At Pittwater RSL, we live by our values: Inclusive, Fun, Safe, Integrity, and Customer Focused. You'll be part of a supportive team that's committed to excellence and community service.
Apply now via
Applicants may be required to work various shifts including weekends, days, nights and public holidays. Remuneration will be commensurate with experience and the appropriate level of the Registered and Licensed Club Award 2020.