Service Advisor Automotive Ashmore QLD
* Join a company with dealerships across QLD, NSW, VIC. Our expert team offers top-notch services for all aspects of vehicle ownership.
* Enjoy comprehensive staff benefits including discounts on parts and servicing.
* Benefit from guaranteed weekly base earnings plus healthy commissions and a car on offer.
Our team is built on extensive industry knowledge, outstanding sales, customer service, and leading expertise. We value our people as one of our greatest assets and are seeking passionate individuals to join our growing team.
The Role Entails:
* Providing exceptional customer service experience to clients face-to-face.
* Building and maintaining positive customer and employee relationships.
* Maintaining regular contact with customers to provide timely updates.
* Communicating with internal teams to ensure vehicles are completed and ready on time for our customers.
* Handling customer concerns and complaints effectively.
* Offering accurate estimates for customers requiring additional work or repairs.
* Embodying a champion mindset – every issue has a positive outcome.
* Ongoing training and development opportunities.
What We Are Looking For:
* Proven experience in Service Advisor roles or similar industries such as Banking, Real Estate, or customer-facing fields.
* Excellent customer service skills with well-developed verbal and written communication skills.
* A proactive person who presents professionally.
* Experience working in KPI-driven environments.
* Proficiency in Pentana Solutions (Reynolds & Reynolds) highly desired but not essential.
* Ability to sell additional work as required.
* A team player who can work autonomously.
* A strong focus on customer experiences.
Benefits Of Joining Us:
* Personal and professional growth through mentoring and development opportunities.
* Discounts on Bupa Private Health Insurance.
* Exclusive rates on vehicles, parts, and servicing.
* Access to our Employee Assistance Program.
* Lifestyle discounts, including gym memberships and retail discounts.
* Paid parental leave support.