We have a vacancy available for an experienced Systems & Support Advisor to join the Protech team onsite at Dalrymple Bay Coal Terminal
ABOUT THE ROLE
* Provide operational support and maintenance of software systems and associated processes used by the Safety, Risk & Environment (SRE) team.
* Deliver essential technical support and troubleshooting services to ensure a seamless user experience.
* Assist in identifying system and process issues and improvement opportunities to enhance data entry, streamline maintenance activities, and support data integrity.
* Support and maintain the functioning of software systems governed by the SRE MRU for site-wide use, including (but not limited to): Enablon, Leader Link (Microsoft Apps), ChemAlert, i2i (Intertek), Lawlex, Code Connect, Articulate, Enablon Go, eSlam (Microsoft Apps), SharePoint (including Safety Observer), and the Controlled Document Centre (CDC).
* Monday to Friday roster with flexible options available for the right candidate.
* 12-month full-time contract.
REQUIREMENTS FOR THE ROLE
* Current Driver's Licence.
* Right to Work in Australia.
* Qualification in a relevant or related discipline.
* Experience in a similar role providing technical support for enterprise software systems is desirable.
* Proficiency with Microsoft Office Suite and event or issue management platforms.
* Strong ability to learn new systems and adapt to evolving technologies.
* Effective verbal and written communication skills, with a mature and analytical approach to problem-solving.
* Ability to obtain a Maritime Security Identification Card (MSIC).
* Reside in the Mackay / Sarina region.
HOW TO APPLY
Contact our friendly recruitment team at to discuss your suitability for this role, email your application to with the subject "SRE Systems & Support Advisor," or apply via the "Quick Apply" button.
ABOUT PROTECH
At Protech, we provide Great Work to Great People, taking the hassle out of work so you can focus on a job well done. We offer:
* Safe and reliable work.
* Regular check-ins.
* A responsive and caring team.
* Prompt and accurate pay.
As an equal opportunity employer, Protech offers opportunities with leading clients across construction, mining, asphalt, rail, warehousing, and manufacturing. With branches across every state and territory, we can provide you with Great Work, no matter where you call home.
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