At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
The Job
The position is a dual role encompassing Payroll Operations and HR Generalist responsibilities for Australia and New Zealand.
Key Responsibilities:
* Payroll Operations:
o Ensuring accurate and timely processing of payroll cycles by providing complete and accurate data to the in-country payroll provider.
o Addressing escalated Tier 3 payroll inquiries and communicating resolutions to the HR Operations (HRO) supplier and in-country payroll provider.
o Managing escalated Workday AMS or Data Management payroll tickets, including triage, information gathering, and resolution or escalation to the Workday AMS provider.
o Coordinating with operational counterparts within the HRO supplier organization.
o Providing input and participating in educating process users on new and updated payroll processes.
o Collaborating with technology vendors, in-country payroll provider, and HRO suppliers to resolve specific payroll issues.
o Responsible to Perform Payroll related Year End activities related
o Support Statutory reporting requirements
o Performing functional testing in systems such as Workday.
o Manage Payroll Systems and Payroll vendors
o Participating in root cause analysis efforts for payroll-related performance deficiencies.
* HR Generalist Responsibilities:
o Handling escalated queries from Tier 1 and Tier 2 teams.
o Executing and supporting Centre of Excellence (CoE) programs and new changes.
o Executing annual CoE cycles, including merit/bonus, benefits, talent management, goal setting, and employee engagement surveys.
o Liaising with people leaders to update data in systems following compensation data audits.
o Executing orientation/onboarding activities as per Talent CoE strategy.
o Advising people leaders on processes related to promotions, salary administration, and out-of-cycle merit increases.
o Providing training to people leaders on processes and soft skills, either directly or via train-the-trainer sessions.
o Supporting and advising people leaders on onboarding and end-of-probation reviews.
o Assisting the HR/ER Manager with mergers and acquisitions (M&A) initiatives and due diligence programs.
o Assisting with managing employee relations cases under the guidance of the HR/ER Manager
o Assisting the ER/Manager with Enterprise Agreement administration, e.g. meeting notes, lodgment with Fair Work Australia, etc.
o Providing reports at the request of HR Business Partners, People Advisors, and Business Leaders.
About You
* Tertiary qualifications in HR are preferred
* 8+ years progressive experience in HR with strong functional knowledge
* 2+ years working in a regional HR Shared Services organization is a plus
* Knowledge of Workday & exposure to ServiceNow as HR Case Management tool is a plus
* High degree of integrity and professionalism
* Exceptional eye for detail and ability to prioritise given dual role and potentially conflicting priorities
* Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment
* Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be
* Being courageous when we need to push back and say NO, or pull them to lead them to a different place
* Ability to work effectively in high-pressure, fast-paced situations that require sound decision making
About Us
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.