Ashford Hospital - Accounts Receivable Officer
* Full-Time
* No weekend work
* Supportive Management
Are you a friendly and resourceful professional? Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Ashford Hospital is seeking an outstanding customer service focused individual to join our busy Collections team as an Accounts Receivable Officer.
As an Accounts Receivable Officer your responsibilities will include:
* Ensuring that Account Receivables processes are adhered to in line with policies, management guidelines and in line with our OneACHA approach.
* Liaise with Health Funds to ensure prompt payment.
* Liaise with patients to ensure any out-of-pocket expenses are paid in a timely manner.
* Lodge possible default payments to Debt Collection agents for recovery.
* Collect payments for sundry debtors e.g. facility fees and other changes as required.
* Liaise with Validations officers to ensure patients have informed financial consent prior to or as soon as practical to admission.
* Liaise with billers to ensure invoices are correct.
* Report to the Finance Manager on possible bad debts.
* Process any refunds applicable to patients and health funds.
* Assist the Billing and Collections team leader with health fund audits.
The position is full-time and whilst initially based at Ashford Private Hospital, there is a requirement to work at any of the hospitals operated by ACHA in the metropolitan area as circumstances dictate.
Selection Criteria:
* Excellent communication, interpersonal and negotiation skills.
* An ability to communicate in a respectful and assertive manner.
* Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
* Strong attention to detail and focus on completing high quality work.
* An ability to exercise a high level of independent judgement.
* An ability to work autonomously as well as in a team environment.
* An ability to adapt to organisational change.
* Experience in MS Office (Outlook, Word, and Excel)
* WebPAS Hospital system experience (Desired)
* Knowledge of Private Health Funds (Desired)
* Knowledge of Medical Terminology (Desired)
Applications close: Sunday 18 January 2026
For further enquiries: Kirsty Bell, Billing & Collections Team Leader PH: / E:
To Apply: Please submit cover letter/CV along with the contact details of two professional referees