Front Office Supervisor – Oaks Brisbane Festival Suites
We are seeking an energetic and experienced Front Office Supervisor to lead our front‐office team. The role requires proven front‐office experience, leadership skills, and a passion for delivering exceptional guest experiences.
Key Responsibilities
* Lead and support the team in delivering exceptional guest experiences.
* Serve as a role model and continuously motivate the team to achieve high standards of service.
* Oversee the completion of daily tasks, ensuring accurate and timely execution.
* Manage guest arrivals and departures efficiently, ensuring a seamless check‐in/check‐out experience.
* Address and resolve guest complaints promptly and professionally, maintaining high levels of satisfaction.
Shift Details (subject to change)
* Rotating roster across Monday to Sunday.
* Shift times scheduled within 7:00 a.m. to 11:00 p.m.
* Immediate start available.
Qualifications
* Demonstrated leadership skills and prior supervisory experience.
* Extensive background in hospitality, ideally within a hotel or resort, with a thorough understanding of guest‐service standards.
* Exceptional customer‐service skills with a consistently positive and professional demeanour.
* Strong time‐management ability to prioritize tasks and ensure timely completion.
* Impeccable professional presentation reflecting the high standards of the organisation.
* Flexibility to work weekends and adjust to varying schedules as required.
Team Benefits
* 50% discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* 20% discount for team members' friends and family on accommodation.
* Access to Minor Hotels ANZ paid parental leave benefits.
* Additional paid leave, including birthday and study leave.
* Educational financial support for relevant development.
* NIB insurance discounts.
* Discount savings and cash back from over 400 popular retailers.
* Entertainment and experience discounts (Opera Australia, Australia Zoo, BRG Brands, etc.).
* Discount on furniture.
* 50% off the Coffee Club VIP membership and discount on Minor Hotels F&B outlets worldwide.
* Wellbeing programs with Uprise (EAP).
* Wellness programs at Elysia Wellness retreat, including accommodation, F&B, activities, spa treatments, and one‐on‐one consults.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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