Operations Team Leader Role Overview
The Operations Team Leader plays a pivotal role in driving the success of our customer-facing team, coordinating and overseeing store operational functions to foster a positive store culture and support profitable sales growth.
* Main Responsibilities:
* Develop and enhance the knowledge and capabilities of the operations team members
* Supervise administration processes to ensure compliance with regulatory requirements
* Collaborate with the management team to maintain administrative activities that meet legal and legislative standards
The ideal candidate will work collaboratively as part of a cohesive team to deliver exceptional customer experiences, effectively address complaints and queries, and contribute to maintaining The Good Guys brand and store experience to the highest standards.
Key Skills and Qualifications
To excel in this role, you will need:
* Strong leadership and supervision skills
* Excellent communication and interpersonal skills
* Ability to work collaboratively within a team environment
* Detailed understanding of administration processes and compliance requirements
* Proven problem-solving and analytical skills
Benefits and Opportunities
This role offers a dynamic and supportive work environment, opportunities for professional growth and development, and the chance to make a meaningful contribution to our team's success.
We are committed to providing a positive and inclusive workplace culture that values diversity, equity, and inclusion. We strive to create an environment where all employees feel valued, respected, and empowered to reach their full potential.