Product Support Officer | Band 3 | Six-Month Contract with Possible Extension | Chermside Location
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Chermside to recruit a Product Support Officer for a six-month contract with the possibility of extension.
Your new role
As a Product Support Officer, you’ll provide essential administrative and operational support to service delivery teams. This includes managing customer interactions, coordinating work orders, requisitioning materials, and assisting with scheduling and billing processes. You’ll play a key role in maintaining efficient workflows and high-quality service standards. During this temporary role, your responsibilities will include:
- Responding to customer enquiries and resolving issues in a proactive, qualified manner
- Preparing quotes, estimates, and tracking documentation
- Creating and maintaining work orders and job files
- Supporting scheduling and resource planning using internal systems
- Assisting with invoice approvals and billing accuracy
- Delivering general administrative support across teams
What you'll need to succeed
To excel in this position, you should have:
- Strong administrative and customer service experience
- High-level communication and problem-solving skills
- Proficiency in IT systems and data entry
- Excellent time management and organisational abilities
- Ability to undergo a criminal history check
What you'll get in return
Through Hays, this role offers you an hourly rate of $52.49 + super, an opportunity to progress your career with a Local Government organisation and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Regular contact with consultants throughout the duration of your assignment
- Experience providing administrative support
What you need to do now
If you’re interested in this role, forward an up-to-date copy of your CV to Tahlee.Leis@hays.com.au
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.#2957886
📌 Product Support Officer
🏢 Hays
📍 Brisbane