Business Support Officer (Full-time, fixed term for 2 years) An excellent opportunity for a professional and dedicated Business Support Officer to join our established team in a critical customer service support role. Governed by Australia and New Zealand Police Commissioners, ANZPAA is the gateway organisation to position policing for the future. About the role The ANZPAA Business Support Officer acts as a conduit between the agency and key stakeholders. They are responsible for resolving issues, improving communications across policing jurisdictions and increasing efficiencies across the Agency. The Business Support Officer will be an administrative ‘all-rounder', providing outstanding customer support across the Agency, and to stakeholders, often at senior levels within Australian and New Zealand Policing. The Business Support officer supports the Executive Assistant to the CEO/Business Support Team Leader and collaborates with other team members to deliver a range of executive level administrative and project support services. About you We are looking for a customer focused and flexible individual who has strong interpersonal, verbal, and written communication skills, you will: * Excel in a working in fast-paced, multi-faceted environment where no two days are the same. * Be comfortable with multi-tasking, focused on quality, timeliness and be responsive to stakeholder needs. * Enjoy the challenge of contributing to an agile and responsive agency culture, taking ownership for identifying improvements to processes and implementing new systems. * Have experience managing outlook inboxes, and other MS365 programs, record management, answering telephone inquiries and drafting briefing notes to senior management. How to apply The closing date for application for this position is midnight 19 November 2025. This position is open to applicants with relevant rights to work in Australia. All applications should include: * A cover letter (max. two pages) that addresses the key capabilities outlined in the attached position description. * Your resume (max. three pages). Applicants MUST address each of the Key Capabilities with a short statement (around 60 to 120 words for each). A strong application will tease out the key words in the capabilities, and then apply the Situation Action Outcome (SAO) approach to address each capability, using relevant examples from other jobs, experience gained outside or from work, or from your formal studies. For further information pertaining to the role, please contact Ashleigh Keenan via (03) 9606 4523 or ashleigh.keenan@anzpaa.org.au. Applicants who do not address the Key Capabilities will not be considered. Selected candidates will be required to complete a Pre-employment Declaration and Consent form. Employment of successful candidates will be subject to a National Police Check. ANZPAA supports hybrid and flexible working arrangements.