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Advertiser/ client success lead

Sydney
Iion Pty
Posted: 7 May
Offer description

About iion-pty

iion is the leading global game advertising platform, reaching brands' ideal customers across all gaming environments. We are ambitious trailblazers, aiming to be an indispensable element in brands' media strategy.

Our team consists of over 50 people, working primarily remote, headquartered in Australia and consisting of teams working across APAC and Europe.


About The Role

This role requires managing the entire life cycle of digital advertising campaigns in the gaming landscape, working with partners across ANZ & APAC. It demands a combination of campaign management, technical product knowledge, client leadership and the ability to identify opportunities that drive growth and long-term success for our advertiser client partnerships, while meeting the demands of multiple stakeholders.


Key Responsibilities:

* Client Partnerships
o Build and nurture strong partnerships with agencies and clients, ensuring exceptional service delivery.
* Campaign Management
o Collaborate with the in-market sales team to maximize iion's market presence and effectiveness with key agency groups.
o Oversee the entire campaign lifecycle, ensuring KPIs and client expectations are consistently met in partnership with the campaign manager.
* Client Support
o Lead client onboarding, training, and platform demos, ensuring complete understanding of platform features and benefits.
o Gather and communicate client feedback and feature requests to the product team to facilitate ongoing platform improvement.
* Reporting and Analysis
o Deliver timely and compelling campaign reporting (weekly / monthly) and post-campaign analysis that showcase campaign success and drive future strategies.
* Maintaining Client Relationships
o Proactively inform clients of platform updates and new features in a clear and timely manner.
* Market Research
o Utilize market research and intelligence tools to develop insightful proposals and identify growth opportunities.


Requirements

* Experience
o 3-4+ years in digital media/operations at agencies or AdTech companies.
* Skillset
o Deep expertise in digital and programmatic advertising (DSPs/ SSPs, media, tracking, analytics).
o Ability to deliver detailed analysis/ reports.
o Strong client-facing skills, with a knack for identifying new opportunities and upsell.
o Proven ability to tell impactful stories using data and insights to influence client decisions.
o Skilled in giving platform demos and client training on Adtech.
o Understanding of regional ad spending patterns (seasonality, events etc.).
o Excellent project management and numerical skills.
o Ability to persuade clients and evaluate creative assets effectively.
o Detail-oriented, analytical, quick learner with an outgoing personality.
o Excellent written and verbal communication skills in English with strong spelling and grammar.
o Ambitious with strong values of collaboration, agility, and willingness to challenge the status quo.


Nice to Have

* Experience with gaming channels and / or strategies.

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