Join SPITWATER – a proudly Australian, family-owned success story
Since the early 1980s, SPITWATER has been a medium-sized, family-owned business leading the way in the commercial and industrial equipment sector. We are embarking on an exciting growth phase and are looking forward to welcoming motivated and energetic people to join our journey and share in our success.
We take pride in designing, manufacturing, and distributing Tough + Ready, reliable, and high-quality products for customers across Australia and around the world. Alongside the SPITWATER brand, we proudly own JETFIRE (space heaters) and VACSTORM (floor cleaners).
We are looking for a Service Team Leader to coordinate the day-to-day delivery of our after-sales service. This role requires someone with excellent planning, communication, and customer service skills. A strong technical background is highly desirable.
What you'll do:
· Supervise and support a team of workshop and field service technicians.
· Plan, schedule, and coordinate preventative maintenance and breakdown servicing.
· Monitor daily workflows to optimise technician utilisation and minimise downtime.
· Liaise directly with customers, ensuring issues are resolved promptly and professionally.
· Promote after-sales servicing and repair options.
· Manage invoicing, reporting, and compliance records.
· Drive continuous improvement across service processes.
· Model and uphold safe working practices and support incident investigations.
What we're looking for:
· Strong organisational and leadership skills with the ability to adapt to operational needs.
· Excellent communication and customer service skills.
· Experience in service coordination, scheduling, or a supervisory role (3+ years desirable).
· Technical knowledge of preventative maintenance and breakdown servicing (trade qualification desirable).
· Proficiency in IT systems, customer databases, and Microsoft Office.
· Understanding of WHS compliance in a service or technical environment.
· A proactive approach to problem-solving and continuous improvement.
What we offer:
· A supportive team environment with opportunities for development.
· The chance to play a key role in enhancing customer satisfaction and service delivery
Benefits:
· Employee, friends and family discount program
· Referral program ($2,000 per success hire)