Park Manager – Lake Colac Holiday Park
Be part of a dynamic guest‐experience focused team and manage and maintain a hidden gem of a park right on Lake Colac foreshore.
VIC, Lake Colac Holiday Park 3250
The Location
Located in Southwestern Victoria on the doorstep of the Great Otway National Park and close to some of Victoria's most‐loved natural attractions, the Holiday Park is nestled lakeside between beautiful botanical gardens, a flowing creek and a bird sanctuary. Guests enjoy their stay in newly installed Studio Cabins, Caravans, RVs, Motorhomes, Campervans, or Tents in powered or un‐powered sites, all situated on landscaped grounds with facilities and services.
The Role
The Park Manager is responsible for the day‐to‐day operations of the park in accordance with the relevant documentation, maximizing benefit for all stakeholders including property owners, guests, staff and the company. The position is covered under Level 5 Hospitality Industry (General) Award 2020. The role requires a powered site and own van (provisions may be arranged if the candidate resides within minutes of the park and can attend after‐hours call‐outs when required). A baseline roster of 7 days on, 2 days off midweek is provided; uniform, safety wear, laptop and mobile phone are supplied.
About You
We're looking for a holiday‐park individual who is hands‐on, highly customer‐focused, commercially minded to drive business development, and creative in local marketing and community engagement. You should be passionate about tourism, environment and culture while delivering exceptional guest‐first experiences. You will be friendly, enthusiastic, energetic, detail‐oriented, and able to work independently as well as part of a team. Proven experience in a similar role and availability to work a flexible 7‐10 day roster cycle including weekends, evenings and public holidays are required.
Key Accountabilities
* Accountable for all business operations and guest experience
* Hands‐on, positive can‐do attitude
* Problem‐solving in a fast‐paced environment
* Lead and supervise teams
* Accountable for financial outcomes of the business
* Achievement of agreed KPI's
Selection Criteria
* Proven experience in a similar single‐person operation role
* Familiarity with RMS 9+ computerised booking system and good computer skills
* An energetic, enthusiastic, hands‐on approach
* Outstanding customer service
* Grounds and maintenance experience
* Cleaning experience and cabin presentation to a high standard
* Willingness to learn and apply our systems and processes
* Managing and rostering a small team
* Well‐developed communication, organisation, administration and management skills
* Demonstrated ability to interact with stakeholders professionally
* Availability to work across a seven‐ or ten‐day roster which may include public holidays, weekends, early mornings and evenings
Essential
* Holiday Park / Tourism experience
* First Aid Level 2 and current CPR
* Current Australian Police Check (within 6 months)
* Working with Children's Check or equivalent
* Australian driver's licence
The Company
Belgravia PRO is a management services company specialising in the operation of tourism properties, from campgrounds to large‐scale tourist parks. Belgravia PRO has grown significantly since 2018 and operates parks across Australia and New Zealand. We have an in‐house registered training organisation, Belgravia Academy, encouraging staff to enrol in role‐appropriate qualifications.
Apply
We are committed to providing a child‐safe environment and encouraging applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We are happy to adjust our recruitment process to support accessibility needs – reach out to us at demik@belgravialeisure.com.au.
Submit your resume by clicking the apply button. We look forward to hearing from you.
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