Overview
Booking Agent/Medical Receptionist role at I-MED Radiology Network. Based at our Wavell Heights clinic with potential to progress to a front reception role on rostered rotation.
Responsibilities
- Customer Interaction: Answer complex booking inquiries professionally and courteously. Assist clients with scheduling and managing their bookings. Provide detailed information about our services and offerings.
- Administrative Tasks: Manage booking records confidentially and efficiently. Handle internal emails and inquiries. Maintain a tidy and organised workspace.
- Collaboration: Work autonomously and as part of a team. Communicate with patients and staff courteously.
- Confidentiality: Maintain patients personal and financial information confidentiality. Follow privacy protocols diligently.
Qualifications and Skills
- Prior experience in a customer service or booking role is highly advantageous but not essential.
- Excellent communication skills.
- Intermediate computer skills.
Desired Traits
- Bubbly personality and ability to think on your feet.
- Calm under pressure in a fast-paced workplace.
Diversity and Inclusion
We support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. If this role stands out to you but you don/'t feel like you ‘tick all the boxes,/' we strongly encourage you to apply nonetheless as you may just bring something to our team that we are looking for.
Next Steps
If you are interested in this opportunity, please click apply and submit your updated CV. Note: due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.
Join our team and be part of something meaningful!
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📌 Booking Agent/Medical Receptionist
🏢 I-MED Radiology Network
📍 Townsville