The Maple Group is a national service provider delivering disability and community services across Australia through multiple specialised brands. Within the Central West Division, services are delivered through Maple Community Services and Achora, both operating under The Maple Group.
Maple Community Services is an NDIS-approved Disability Service Provider delivering a wide range of supports including Supported Independent Living (SIL), community participation, in-home supports and complex care. Achora delivers high-quality Support Coordination and related services that assist participants to navigate the NDIS and achieve their plan goals. Together, these brands work collaboratively to provide person-centred, compliant and high-quality services to participants across the region.
Why Maple
The Maple Group is a progressive and rapidly growing organisation that focuses on delivering high-quality services while creating meaningful career opportunities for its team members.
We pride ourselves on creating an environment where staff are empowered to lead, innovate and grow alongside the organisation. With continued national expansion, this role provides the opportunity to contribute to a dynamic organisation while developing strong leadership capability within the disability sector.
Position Overview
The Assistant Manager – Central West Division plays a critical operational leadership role supporting the delivery of services across Maple Community Services and Achora within the region.
This position supports the day-to-day management of service delivery operations, workforce coordination and participant outcomes across a portfolio that includes Supported Independent Living (SIL) homes, community participation supports, and in-home/domestic supports.
The Assistant Manager works closely with the Regional Manager and wider leadership team to ensure services are delivered safely, efficiently and in line with NDIS Practice Standards, organisational policies and regulatory requirements.
A key focus of the role is supporting the workforce through effective rostering, staff supervision, recruitment, inductions and operational oversight to ensure high-quality participant outcomes.
This role also participates in the organisation's after-hours management roster, providing operational support outside standard business hours when required.
Values
Maple Community Services are a team of like-minded individuals working towards creating equal standards of living for people of all abilities.
Our staff embody our values where:
* We lead by example.
* We respect every individual.
* We strive for equality.
* We focus on building relationships with our stakeholders.
* We are open and honest in our communication.
* We are committed to our community.
* Above all, we act with integrity.
Roles and ResponsibilitiesOperational Leadership & Service Delivery
* Support the operational management of disability services delivered through Maple Community Services and Achora within the Central West Division of The Maple Group.
* Assist in overseeing day-to-day operations across multiple Supported Independent Living (SIL) homes and community-based support services.
* Ensure participant supports are delivered in accordance with their NDIS plans, goals and support requirements.
* Monitor service delivery standards to ensure compliance with NDIS Practice Standards and organisational policies.
* Support the implementation of operational systems, procedures and processes that ensure consistent and high-quality service delivery.
* Assist with participant intake processes including reviewing NDIS plans, assessing support requirements and supporting onboarding processes.
* Support incident management processes and ensure appropriate documentation, reporting and follow-up actions are completed.
* Support the Regional Manager in monitoring service performance across the Central West Division.
* Assist with reporting on operational performance, workforce utilisation and participant outcomes.
* Identify opportunities to improve operational efficiency, workforce coordination and service quality.
* Support coordination between Maple Community Services and Achora to ensure participants receive integrated support services where required.
Compliance, Quality & Risk Management
* Ensure services operate in accordance with NDIS Quality and Safeguards Commission requirements, organisational policies and regulatory obligations.
* Maintain accurate and compliant documentation across service delivery systems.
* Support audits, compliance reviews and quality improvement initiatives.
* Monitor incident reports, restrictive practices reporting and risk management processes.
* Ensure staff follow appropriate procedures in relation to participant safety, duty of care and safeguarding obligations.
* Ensure all incident reporting, behaviour support documentation and restrictive practice processes are completed in line with NDIS Quality and Safeguards Commission requirements.
Participant & Stakeholder Engagement
* Build positive and professional relationships with participants, families and key stakeholders.
* Support communication between support workers, families and external professionals.
* Assist in resolving participant concerns or service delivery issues in a timely and professional manner.
* Promote a person-centred approach that supports participant independence, wellbeing and quality of life.
* Support the recruitment, onboarding and induction of new Support Workers within the Central West Division.
* Provide leadership and supervision to frontline support staff, fostering a culture of accountability, professionalism and high performance.
* Assist in managing workforce planning, including rostering and shift coverage across SIL and community support services.
* Monitor staff performance and support ongoing professional development and training.
* Provide guidance to staff on participant support strategies, behaviour management approaches and service delivery expectations.
* Address operational workforce challenges, including shift coverage, workforce engagement and staff performance concerns.
* Support the Regional Manager in developing a capable and engaged workforce within the Central West Division.
* Ensure rosters are structured to meet participant support requirements while maintaining workforce sustainability, compliance with SCHADS Award conditions, and efficient utilisation of support worker hours.
Business Growth, Strategy & Collaboration
* Identify and pursue new business opportunities, partnerships, and regional growth initiatives that align with Maple's strategic objectives.
* Collaborate closely with the General Manager and Executive Team to expand Maple's footprint in new markets and strengthen existing service regions.
* Contribute to organisational planning, policy development, and implementation of new service models or initiatives.
* Support alignment across departments, ensuring regional operations remain connected to national goals and performance priorities.
Financial, Resource & Performance Management
* Support financial oversight across regions, including monitoring budgets, expenditure, and operational efficiency.
* Coordinate the allocation of resources - personnel, materials, and infrastructure - to ensure optimal utilisation and cost-effectiveness.
* Provide data-driven insights, performance analysis, and recommendations to improve outcomes and inform decision-making.
* Ensure compliance with all financial, quality, and governance standards across operations.
* Model professionalism, integrity, and respect in all settings - fostering a positive and inclusive workplace culture.
* Promote collaboration, accountability, and high performance within and across regional teams.
* Identify and drive initiatives that strengthen workforce engagement, process improvement, and organisational development.
* Demonstrate a commitment to excellence in client outcomes, consistently exceeding baseline expectations in service delivery and operational care.
After Hours Operational Support
* Participate in the organisation's after-hours management roster on a rotating basis.
* Provide operational support and guidance to staff outside standard business hours when incidents or operational issues arise.
* Ensure appropriate escalation and documentation of after-hours matters in line with organisational procedures.
Administration
* Respond to emails and administrative work in a professional manner.
* Identify and escalate issues which require urgent attention.
* Act promptly on all correspondence.
* Manage all data collection tools as needed.
* Maintain confidential and accurate documentation and records relating to participant care, preferences and relevant service delivery information.
* Take reasonable care for your own health and safety, and that of others, at the workplace by working in accordance with the relevant legislative requirements and Company's Health, Safety and Wellbeing policies and procedures.
Skills, Experience & Requirements
* Demonstrated experience working within the NDIS disability services sector.
* Experience supporting or managing Supported Independent Living (SIL) services or complex participant supports.
* Strong understanding of NDIS Practice Standards and compliance requirements.
* Experience supervising or coordinating support workers or operational teams.
* Understanding of workforce coordination, including rostering and shift management.
* Experience with participant onboarding, recruitment and staff inductions.
* Strong organisational and problem-solving skills.
* Ability to manage competing operational priorities in a fast-paced environment.
* Excellent communication and stakeholder engagement skills.
* Willingness to participate in an after-hours management roster.
* Current NDIS Worker Screening Check.
* Current Working With Children Check (if required).
* Current Driver's Licence.
To apply, please submit a copy of your resume and cover letter detailing why you would be suitable for this through, through the Indeed Application Process.
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