Growing Energy Market Intelligence OrganisationDevelop and Manage Client RelationshipsCanberra Office LocationOur client, a rapidly growing renewable energy technology organisation, is looking for an experienced Customer Success and Account Manager to drive account growth and maintain a positive customer support experience for users.Customer Success and Account Management:Develop and maintain strong relationships to ensure our customers are fully supported and successful in achieving their desired outcomes with our products and services.Serve as the primary point of contact for assigned accounts, addressing customer inquiries, concerns, and requests.Conduct regular account reviews to assess customer health, usage trends, and opportunities for upselling or cross-selling.Collaborate with support teams to resolve customer issues promptly and effectively.Manage contract renewals, upselling and cross-selling opportunities through the sales funnel through to deal close out, including contract negotiation.Assist in developing and executing strategies to expand our licensing footprint within our existing customer base and drive increased revenue per customer.Product Management:Collaborate with the product development team to provide customer insights and feedback for product roadmap planning.Serve as a liaison between customers and the product team, ensuring customer needs are considered in product development.Assist in defining product features, requirements, and specifications based on customer feedback and market research.Stay up-to-date with industry trends, competitive landscape, and emerging technologies to inform product strategy.Experience:Proven track record in Customer Success, Account Management, or related roles, with a focus on B2B clients. Experience in the energy industry is highly regarded.Ability to upsell, cross-sell, and close deals within existing accounts.Strong negotiation skills, with the ability to effectively communicate value propositions.Experience with CRM systems and customer support tools, such as Salesforce or HubSpotStrong relationship-building skills with a knack for understanding client needs and build trust.Exceptional problem-solving abilities, with a proactive approach to addressing customer issues.Ability to balance multiple priorities and manage time effectively in a fast-paced environment.Please APPLY NOW with your resume or contact Chris Wellock from Advance Careers on 0467 674 444 for a confidential discussion.
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