Pier St, Perth WA 6000, Australia Req #2341
Thursday, 27 March 2025
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking .
If this sounds like you, come and join us!
About the role As an IP Network, you'll provide specialized Level 3 support for the Vocus IP MPLS and Ethernet access networks across a range of equipment types from multiple vendors.
Please note, this position works across a 24/7 support roster (on call roster).
Applicants must hold current Australian citizenship status to meet governmental criteria for NV1 Baseline Clearance, which is essential for this role.
What you'll be doing day-to-day Monitor the health and integrity of the nation-wide network and underlying infrastructurePerform lab-testing prior to live network deployment for software updates and upgrades, new equipment and product types, and interoperability concernsParticipate in the 24 x 7 after hours on-call roster including field deployments during the on call period.Safe driving practices whilst on call with the company supplied vehicle.Prepare documentation for Provisioning, Maintenance and troubleshooting activitiesConfigure performance parameters for Network health monitoringAnalyse performance data and provide recommendations to address concernsOngoing mentoring and training of L1/L2 staffEnsure relevant issues are escalated to Vendors, and tracked appropriatelyAct as Level-3 escalation point for fault escalationsProviding key inputs into Planning, Implementation and Acceptance of new technology and productsIdentify potential network risks and create contingency plansPerform proactive maintenance to maximize network availabilityLiaise with Engineering and Vendor to ensure operations requirements are met.Assume ownership of complex faults and migration activitiesEnsure routine, ad-hoc and emergency maintenance is scheduled and completed.Managing and Performing Network wide platform software and hardware upgradesLiaise and assist closely with the Fibre Ops team on planned and unplanned works.What you'll bring to this role To be successful in this role, you must have a strong knowledge with:Layer 2 Ethernet Transport, Equipment and Management PlatformsMPLS Transport, Equipment and Management PlatformsBGP, OSPF and other Internet related routing protocolsGood knowledge of PON, VPLS, L3-VPN technologiesUnderstanding of Nokia SAM/NFM-PUnderstanding of Nokia Product lines e.g.
7750, 7450, 7210 platformsPractical experience with IP Networking Quality of Service configurations for large scale carrier grade voice applications.Demonstrable problem-solving skills in an MPLS L2 & L3-VPN multi-vendor environment.Experience maintaining and supporting large scale ethernet aggregation networks.Ability to configure, maintain and troubleshoot Broadband Network Gateway infrastructure.Demonstrable reporting and written skills.Excellent time management and organization skills.Experience with Cisco's IOS, Juniper's JunOS, Nokia MPLS equipmentWhat We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work.
You will enjoy:
Diverse and dynamic teams with a supportive and inclusive culture.Supportive career development plans with comprehensive ongoing training, support, and development opportunities.Flexible hours and a hybrid working environmentGenerous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
We also offer a fifth week of annual leave when you hit five years of service!Study assistance programs to excel your personal growth, learning and development.Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.Working at Vocus is never just a job – it's personal.
We're crazy about our customers and believe our people are the difference.
Our wonderfully diverse team and a vibrant culture define us.
We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.
With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.
Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections.
Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong.
We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
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