Job Description
Title: Customer Service Officer
Company: China Eastern Airlines Co., Ltd.
China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of the three major airlines in the country. With its hub located in Shanghai, the airline holds a strong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weeklies direct flights during peak periods.
We are actively seeking highly motivated individuals with excellent communication skills and a strong team spirit to join our esteemed team. This chance is for immediate full-time employment. Details of the position and its criteria are outlined below.
Key Responsibilities
- Efficiently handle incoming phone calls and email inquiries from agents and customers.
- Provide excellent service to walk-in agents and customers.
- Perform general sales duties, including ticketing and reservations.
- Address issues related to flight schedule changes.
- Compile sales statistics and generate relevant reports.
- Handle and resolve agent and customer complaints effectively.
- Perform other tasks as assigned by supervisors.
Skills and Experience
- Preferred experience in ticketing and sales within the airline industry.
- Excellent time management and organizational skills.
- Strong written and verbal communication skills.
- Advantageous to have knowledge of Global Distribution Systems (GDS).
- Proficient in PC skills, including Outlook, Excel, and Word.
- Possess a bachelor’s degree or above.
- Display a pleasant and professional personality.
- Evidence of right to work in Australia is required. Strong Chinese language ability is important due to high Chinese passenger volume and varying English ability.
To be considered for the role, please send your resume and cover letter via Seek.
Application Questions
Please answer the following questions as part of your application:
- Which of the following statements best describes your right to work in Australia?
- Do you have experience in a sales role?
- Do you have customer service experience?
- Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
- Which of the following Microsoft Office products are you experienced with?
- What is your expected annual base salary?
- How would you rate your English language skills?
- How many years' experience do you have as a Customer Services Officer?
What can I earn as a Customer Service Representative
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📌 Customer Service Officer (Sales Focus)
🏢 China Eastern Airlines
📍 Brisbane