Role Overview:
We're seeking a proactive Regional Service Delivery Manager to oversee service delivery operations across our Perth region. You'll ensure operational excellence, manage client relationships, and lead local teams to deliver consistent, high-quality services.
What You'll Do:
* Oversee day-to-day service delivery operations across the region.
* Lead and mentor regional service teams to meet service level agreements (SLAs).
* Build strong relationships with clients, stakeholders, and internal teams.
* Drive process improvements and operational efficiency.
* Monitor performance metrics and implement corrective actions as needed.
* Collaborate with senior management to align regional operations with organisational goals.
What We're Looking For:
* Proven experience in service delivery, operations management, or IT service management.
* Strong leadership and team management skills.
* Excellent communication, client relationship, and stakeholder management abilities.
* Analytical mindset with focus on continuous improvement.
* Experience working in multi-site or regional operations is highly desirable.
Job Type: Full-time
Pay: $240,000.00 per year
Work Location: In person