Clayton location
- Immediate start
- Hybrid role
**The company**
Our client is an international brand offering high-end and high-performance appliances. Their products are environmentally friendly, durable, safe and award-winning.
**The role**
An exciting opportunity for a customer relationship specialist has become available. In this role, you will be supported by a welcoming team, and your exceptional people skills will ensure you provide high-level service to the clients. Based in Clayton, this is a temp role for six months with the potential to extend. This is a hybrid role, with Mondays and Fridays WFH, Tuesday to Wednesday working in the office. Hours at 8.30 am to 5.00 pm. Remuneration is $31 - $32 per hour plus superannuation.
**Your duties**:
- Providing a professional experience / approach to customers; building brand loyalty and trust,
- Answering incoming calls promptly; assisting with product and servicing enquiries
- Coordinating returns and repairs with relevant internal departments
- Maintain product training and brand knowledge
- Ensure resolutions consider the needs of the company, including cost and time
- Maintain appropriate knowledge of SAP and other sales-related programs
- General administrative duties
- Liaise with relevant departments regarding the stock allocation and delivery timeframes
**Your skills**:
- Excellent communication skills
- Retail/whitegoods product background advantageous
- Intermediate computer skills; SAP experience advantageous
- Proactive, punctual, and reliable
- Calm and consistent productivity, dealing with calls and customer queries
- Solution-focused mindset
- Ability to manage time and prioritise tasks effectively
**The culture**
Be a part of an innovative, diverse, and inclusive workplace where they will help you to be your best. The company's philosophy is that its products should improve the quality of people's lives. The customer relationship team values a sense of humour and fun whilst they work productively. The company prioritises well-being initiatives such as team lunches and on-site activities.
Alternatively, if this role isn't the right fit for you, contact our friendly consultants for a confidential chat about what you're looking for.
Alternatively, for a confidential discussion please contact Phylicia Edman on 03 9535 2111.
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