Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content – wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities
* Establish strong panel member relationships.
* Communicate in simple and clear terminology.
* Ensure punctuality when attending appointments.
* Display a high level of presentation and professionalism.
* Ensure accuracy and quality of information.
* Collect all pertinent household information while in the home.
* Send all collected information within required timeframes.
* Execute standard operating procedures to ensure panel quality, security, and privacy are maintained.
* Manage assigned assets (metering equipment, laptop, company vehicle, mobile phone, etc.) to maintain panel households and quality.
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
* Maintain WH&S awareness in the field.
* Work independently for extended periods of time.
* Efficiently organize work flow.
* Work outside of core business hours when required.
* Maintain awareness of the Nielsen Data Classification Guidelines.
* Work within the framework of Nielsen TAM ISO Management.
Position Requirements / Competencies
* Strong verbal and outstanding interpersonal communication skills.
* Exceptional customer service / relationship-building skills and results orientation.
* Proficient computer hardware and software knowledge skills.
* General knowledge of audio‐visual equipment.
* Ability to operate effectively with high energy and flexibility in a quality, fast‐paced, and constantly evolving environment.
* Ability to work remotely, individually, and in a team environment.
* Result oriented with aptitude for continuous process improvements.
* Current driver's licence.
* Awareness of information security and privacy principles.
Qualifications
Skills (conceptual, interpersonal)
* Logical reasoning: follow correct processes and procedures to achieve job outcomes and solve problems.
* Judgment: make an independent decision regarding technical suitability of householders for installation and repair.
* Organising skills: effectively manage administration duties and stock control; organise workflow.
* Empathy: show sensitivity and understanding to householders' needs and concerns; respond appropriately.
* Influencing: convey to the householder the importance of their contribution to the television rating process.
* Speaking and verbal expression: educate householders on correct use of the system.
* Initiative: work independently to achieve job outcomes and proactively address possible problems.
* Honesty and integrity: demonstrate professionalism and ethics; adhere to Nielsen Television Audience Measurement Code of Conduct, values, and principles in all interactions.
* Flexibility: adapt to changing work priorities and respond accordingly to achieve job outcomes.
* Results orientation: continually strive to exceed all departmental KPIs.
* Collaboration: build good relationships with all team members and Nielsen staff to achieve organisational goals.
* Service orientation: display high level of customer service and assist other team members when required.
Manual Handling
* Lift/shifting of TVs and devices.
* Shifting TV cabinets and associated audio device furniture.
* Bending/stretching behind TVs and associated furniture.
* Lifting boxes of TV ratings equipment.
Driving
* Driving is an expectation of the role.
* All employees should adhere to the safety recommendations detailed in the Field WH&S procedure.
* Extended driving periods in excess of four hours.
Nielsen Information Security – User Responsibilities
* Adhere to policies, guidelines, and procedures pertaining to protection of Nielsen data.
* Be aware of and use Nielsen Security policies and guidelines on the intranet.
* Report actual or suspected vulnerabilities in confidentiality, integrity, or availability of Nielsen data to a manager or Nielsen Security.
* Report any situation where the security of Nielsen data might be at risk to the local manager first, initiating the Nielsen Security Incident Reporting procedure.
* Report actual or suspected incidents in confidentiality, integrity, or availability of Nielsen data to a manager or Nielsen Security.
Additional Information
Applicants should be aware that they may be targeted by scammers seeking personal data or money. Nielsen recruiters will contact you only through official job boards, LinkedIn, or email with a @nielsen.com domain. Verify any outreach claiming to be from Nielsen to avoid scams.
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