Job Title:
Technical Support Specialist
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At Unisys, we are seeking a highly skilled and proactive Technical Support Specialist to join our new team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support in relation to software, hardware, and network operations difficulties.
* Respond to and resolve customer requests by delivering outstanding customer service.
* Accurately document calls and incidents.
* Manage time and workload to meet predetermined service levels.
* Maintain data accuracy in our contact management system.
* Assign incidents and requests to the correct support group.
* Act as a single point of contact on incidents and problems logged.
* Perform appropriate diagnostics to initiate problem management workflow process.
* Provide clients with a reference number for their incident/request.
* Understand various media sources that interface with the Service Desk.
* Support multiple clients through customer service professionalism and insight.
* Flexible to work in a 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
* Ability to comprehend and uphold Unisys Policies and Procedures.
Requirements:
* Baseline Security Clearance is preferred.
* Must be an Australian Citizen.
* Applicants with customer service experience are preferred.
* Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
We value diversity and inclusivity at Unisys. We consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.