Join our Coffs Harbour team as a Guest Experience Host. Full time or part time position available.
How You'll Shine
* Greeting and registering of owners and guests
* Providing information on local area attractions
* Completion of all department related paperwork
* Using all communication equipment including telephones, facsimiles and computers
* Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
* Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
* Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
* Clearly articulate the benefit of traveling within Travel & Leisure's community
* Meet targets and KPI's as set by the business
* This role requires you to be available for weekend and public holiday shifts.
How You'll Be Rewarded
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
* Great career development opportunities
What You'll Bring
* Previous experience within a similar hotel position
* Genuine passion for customer service and the local area
* Excellent communicator with strong interpersonal skills
* Enthusiastic, self-motivated and positive individual
* Immaculate presentation and professional grooming standards
* High levels of computer literacy
* Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
* Have the ability to recognize and solve problems in the workplace
* Ability to work a flexible schedule, including nights, weekends, public and school holidays.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and location of the position for which you are applying.
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