Job Summary:
We are seeking a dedicated and skilled Support Agent to provide exceptional customer service experience for clients in the Medical Practices industry.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and live chat while delivering a high-quality support experience regarding the effective use of our software products.
* Provide software application support and problem resolution within agreed-upon Service Level Agreements.
* Identify and troubleshoot software-related issues, propose solutions, and collaborate with the Support & Escalation Team as needed.
* Maintain and develop strong relationships with customers through ongoing support and regular feedback.
* Stay up-to-date with the features of our software platforms and their applications in typical Medical Practice processes through internal and external training, documentation, and other resources.
* Conduct periodic reviews of customer requests and feedback with the Team Leader and/or Customer Service Manager to identify opportunities for improvement.
Requirements:
* Ability to work various shifts on a rotating roster between 8:00 am to 10:30 pm, Monday to Friday.
* Willingness to work overtime on weekends and public holidays.
* Strong communication and problem-solving skills.
* Ability to maintain confidentiality and handle sensitive information.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive compensation package.