Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Officer. The successful candidate will be responsible for providing exceptional customer service and support to our clients across all industries. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner
* Provide accurate and helpful information to customers regarding products, services, and policies
* Troubleshoot and resolve customer issues and complaints effectively
* Collaborate with other departments to ensure customer satisfaction and resolution of issues
* Maintain accurate records of customer interactions and transactions
* Identify opportunities to improve customer service processes and procedures
Qualifications:
* High school diploma or equivalent required
* 1-2 years of experience in customer service or related field
* Excellent communication skills, both verbal and written
* Strong problem-solving and critical thinking abilities
* Ability to work independently and as part of a team
* Proficient in Microsoft Office and customer service software
For the right candidate, a traineeship may be offered. Get in contact with us today