**Job no**: 505715
**Employment type**: Full Time
**Location**: ACT, Newcastle, Maitland & Hunter, Sydney
**Categories**: Administration/Customer Service, Aged Care
**About the Role**
**Key Responsibilities**
- Escalate or triage calls to the relevant person as appropriate
- Log all calls and queries for record keeping and analysis purposes
- Receive client referral requests and ensure necessary documentation is completed
- Assist with completion of program specific documentation for service delivery and allocation
- Ensure client database in up to date with information received
- Provide administrative support to the team as required
**Skills & Experience**
- Previous customer service experience within a contact centre or call centre
- Relationships focused with strong interpersonal skills
- Ability to handle a high volume of queries including complaints
- Strong verbal communication to support our Aged Care clients over the phone
- Experience within Aged Care or community services will be highly regarded
**About the Organisation**
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
**Benefits**
- Do work that matters and have a positive impact on the lives of vulnerable people
- Up to $15,900 of your annual salary tax free through Salary Packaging
- Monthly rostered days off
- Flexible working arrangements, including work from home
- Join an organisation that champions diversity, inclusivity and equality
- Access to Fitness Passport
**How to Apply**
**Applications close at midnight on Monday the 29**th** of September, 2025**
**Advertised**: 22 Sep 2025 AUS Eastern Standard Time
**Applications close**: 29 Sep 2025 23:55 AUS Eastern Standard Time