Job Title: Technical Services Analyst
We are seeking a highly skilled Technical Services Analyst to join our team. As a Technical Services Analyst, you will be responsible for providing technical support to clients.
In this role, you will work closely with clients to understand their technical needs and provide solutions to resolve any issues they may encounter.
The ideal candidate will have excellent communication skills, a strong analytical mind, and the ability to troubleshoot complex technical issues.
Key Responsibilities:
* Provide technical support to clients via phone, email, and remote access
* Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
* Record/document all client issues through to resolution using our issue tracking system
* Plan and practice for system implementation and upgrade projects
* Review and contribute to product documentation
* Perform Triage Desk '1st line support function'
Requirements:
* 3-5 years of user and admin support experience for an enterprise class software system
* Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
* Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
* Real-Time software systems
* Mobile Computing
* Windows networking experience
* Windows server administration (moderate)
* Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
* Valid driver's licence
Benefits:
* Opportunity to work with a leading company in the industry
* Competitive salary and benefits package
* Professional development opportunities
* A dynamic and supportive work environment
About Us:
We are a leading provider of fleet management systems and high-precision products. Our mission is to advance the efficiency and safety of surface mining equipment through innovative technologies.
We offer a stable yet exciting work place environment where employees can build and grow their careers. We value diversity, equality, and inclusion and are committed to creating a workplace that reflects these values.
How to Apply:
If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter.