About the Role
As a Customer Success Associate, you will be the primary point of contact for our customers, responsible for delivering exceptional service and building long-lasting relationships.
Responsibilities:
* Engage with customers to understand their needs and preferences, providing tailored solutions to meet their goals.
* Support customers in using digital banking platforms and services, ensuring they have the necessary skills and confidence to navigate online banking.
* Serve as the face of the organization, handling customer inquiries, transactions, and paperwork while maintaining a risk-aware mindset.
* Participate in ongoing training and development opportunities to enhance your skills and contribute to the growth of the organization.
* Cultivate strong relationships with customers, colleagues, and the community, fostering a positive work environment and promoting the values of the organization.
What You'll Bring
* Experience in a customer-facing role, with a proven track record of achieving targets and delivering high-quality service.
* Strong attention to detail and analytical skills, with the ability to ensure secure and accurate transactions.
* Excellent communication and interpersonal skills, with the capacity to effectively engage with customers, colleagues, and stakeholders.
* A passion for understanding and communicating the value proposition of the organization, with a drive to promote its unique offerings.
* A collaborative mindset, with the ability to work effectively within a team environment to achieve shared goals.
Benefits
* Access to comprehensive health and wellbeing programs, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for employees and their immediate family members.
* Opportunities for professional growth and development through our corporate university, BEN U.