About the role
Our Global Customer Support team is seeking a Service Engineer to support our regional and worldwide customers. The ideal candidate will have extensive experience within navigation, propulsion control systems and remote vessel operations. This role involves providing remote guidance and product support to our customers, as well as being part of a knowledge pool that offers back-end support to our field service team.
What you'll be doing
1. Provide customer support, commissioning, and service for Kongsberg Maritime K-Bridge/K-Nav systems across Oceania, maintaining strong client relationships.
2. Perform maintenance, repair and troubleshooting on AutoChief, K-Chief and K-Bridge systems.
3. Produce service reports, update drawings, maintain cable databases, and manage related technical documentation.
4. Deliver remote product support to customers and backend assistance to the service team.
5. Support sales with technical input and handle pre and post-work administration, and other ad-hoc duties
What we're looking for
* Diploma or degree in Electronics, Instrumentation, or Mechanical Engineering.
* Experience with ship navigation, communication, control and vessel automation systems.
* Maritime, shipping or offshore oil & gas field experience is beneficial.
* Strong general knowledge of computer and network systems.
* Proficient written and spoken English.
* Able to manage multiple tasks effectively in a fast-paced environment.
* Willing and prepared to support customers internationally, particularly within APAC.
* Familiarity with Kongsberg Maritime products and remote vessel operations is an advantage.
* Careful, structured approach to handling remote support cases.
* Self-motivated and solution-focused approach to problem solving.
* Strong customer-service mindset with patience and professionalism.
* Able to work independently with minimal supervision.
* Willing to travel overseas on short notice.
* Compensation aligned with experience.
What we offer
At Kongsberg Maritime, we are committed to supporting our employees' professional and personal growth. We offer competitive remuneration, ongoing training and development opportunities, and a range of health and wellbeing benefits. You'll also enjoy working in a dynamic, innovative environment with a collaborative team dedicated to delivering excellence in the maritime industry.
About us
Kongsberg Maritime is a leading global provider of advanced marine electronics, automation and control systems for the maritime, offshore and energy industries. With a strong focus on innovation and technological excellence, we are dedicated to enabling our customers to operate with maximum safety, efficiency and sustainability. Our team of highly skilled professionals work together to drive the future of the maritime industry.
If you believe you have the skills and experience to succeed in this role, we encourage you to apply now.