Assistant Manager – EQ Saddlery Geelong
At EQ Saddlery, we are passionate about providing top-quality equestrian products and delivering exceptional customer service. With a strong focus on equine well-being and rider satisfaction, we strive to exceed our customers' expectations every time.
With stores across Lilydale, Geelong, Kilmore, Pakenham, Canberra, Braemar, and Adelaide Hills – plus a rapidly growing online business – we are proud to be one of Australia's leading equestrian retailers.
The Opportunity
We are seeking an experienced and motivated Assistant Manager to join our Geelong team. This is a fantastic opportunity for someone with strong retail experience and a passion for horses to step into a leadership role where you will help drive sales, manage daily operations, and inspire a high-performing team.
As Assistant Manager, you will work closely with the Store Manager and leadership team to deliver outstanding results while ensuring our customers receive an exceptional experience – every time they walk through our doors.
Key Responsibilities
* Lead and motivate the store team to deliver excellent customer service.
* Support the Store Manager in driving sales, meeting KPIs, and achieving budgets.
* Oversee daily store operations, including stock control, receiving and merchandising.
* Deliver engaging and professional product knowledge, advice, and solutions to customers.
* Ensure visual merchandising and store presentation standards are consistently high.
* Assist with staff training, coaching, and onboarding new team members.
* Build strong customer relationships to grow loyalty and repeat business.
* Maintain a safe, organised, and compliant store environment.
What We're Looking For
* Strong knowledge of equestrian products and the equine industry (essential).
* Excellent communication, organisational and time-management skills.
* Strong customer service focus, with the ability to build lasting relationships.
* Proactive and solution-focused, with a drive to achieve results.
* Comfortable with stock handling and occasional heavy lifting.
* Ability to work a rotating roster of weekdays, weekends and public holidays.
What We Offer
* A dynamic, supportive, and values-led team environment.
* Ongoing development and career pathways across our national store network.
* Access to our innovative online training platform.
* Monthly bonuses for achieving agreed sales and performance targets.
* Generous staff discounts across leading equestrian brands.
How to Apply
If you're a motivated leader with a passion for retail and the equestrian lifestyle, we'd love to hear from you!
Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for this role.
Australian work rights are required at the time of application.
Don't miss out on this fantastic opportunity to combine your passion with your profession. Check out our website for more information about EQ