Job Title: Data Support Specialist
About the Role:
We are seeking an experienced data support specialist to join our team. The ideal candidate will have excellent customer service skills, be able to work independently and as part of a team, and possess strong analytical and problem-solving abilities.
Main Responsibilities:
* Provide high-level customer support to members, industry bodies, and vendors/providers.
* Develop and maintain stakeholder relationships with a proactive and service-oriented mindset.
* Aggregate data from partner contributors, transform it, and provide access to the Australian National Bibliographic Database and Trove.
* Support services including Trove, Australian National Bibliographic Database, National E-deposit (NED), and Interlibrary Loans Document delivery.
Key Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Proven experience in data management and customer support.
* Excellent communication and interpersonal skills.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* The chance to work on a variety of projects and contribute to the growth of our team.