We are currently seeking a highly organized and proactive Service Scheduler to join our team. This is an exciting opportunity for individuals who enjoy coordinating schedules, managing customer communications, and supporting service operations.
Key Responsibilities:
* Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
* Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
* Monitor technician progress, ensure accurate and complete data in Service Max, manage revisits, and drive backlog reduction by scheduling recovery work.
* Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
Requirements:
* Experience working within administration or scheduling of a field-based workforce.
* Strong administrative and coordination skills.
* Advanced computer literacy, ideally with service software (e.g., Service Max).
* Excellent communication and customer etiquette.
* Ability to work under pressure and manage competing priorities.
* Strong attention to detail and time management skills.
Benefits:
* Parking and on-site gym facilities.
* Access to discounted health insurance.
* Peer-to-peer recognition program.
* Wellbeing committee with pillars focusing on mental health, community engagement, diversity, and inclusion.
* Empowering wellness program with access to fitness membership discounts.