Salary:
PSO Level 8 $157,900 - $171,005 per annum
Location:
Perth WA
Unit/Division:
Health and Disability Services Complaints Office > Complaint Resolution
Work Type:
Permanent - Full Time
Position No:
Closing Date:
:00 PM
Your new role
Are you passionate about making a difference? Do you want to be part of an agency that is dedicated to helping consumers resolve their grievances and ensure that health services are safe and ethical?
We are seeking an experienced and enthusiastic person for the role of Assistant Director Complaint Resolution.
The Assistant Director Complaint Resolution manages and leads the daily operations of the complaint management and investigation function of the Office. The position supports the Deputy Director in the strategic management of the Office, identifying, translating and implementing strategic objectives into operational goals.
You will work in a small but supportive team that values diversity and different perspectives. You will be supported and have access to training so you succeed in the role. Our agency commits to a healthy work life balance and provides opportunities for flexible working hours and flexible working arrangements.
If you would like to know more about the role, please don't hesitate to reach out to the contact person below.
We anticipate that interviews for this process will occur on Friday 13th February 2026.
Selection Criteria:
Please see the attached Job Description Form.
About HaDSCO
We are an independent Statutory Authority providing complaint resolution services in the health, mental health and disability sectors in Western Australia and the Indian Ocean Territories. Our service covers the private, public and not-for-profit sectors and prison health services. To find out more about us, please visit our website at
We are a dynamic organisation, with a focus on customer service and achieving positive outcomes from the complaint resolution process. We also have a commitment to providing an impartial, high-quality service, and we are always looking for ways to do things better.
The Office recognises, values and embraces the diversity of the Western Australian and Indian Ocean Territories communities, including differences in culture, ethnicity, religious beliefs, sexuality, gender identity, age, abilities and life experiences. The Office is committed to providing an inclusive and respectful workplace for all staff and encourages applicants from a diverse range of backgrounds to apply for the role.
Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact Business Services on or by email at
Want to know more?
Your future manager Correne Bartlett, Deputy Director, is more than happy to speak with you on You can also talk with her about reasonable requests for things we can do to support you to participate fully in this recruitment.
How to apply
You've heard from us, now we'd like to hear from you.
Submit your application online by clicking the 'Apply for Job' button at the bottom of this page. You will need to provide:
* A comprehensive CV that clearly shows your experience relevant to this role.
* A maximum two page statement addressing the position essential criteria, drawing on the Leadership Expectations that apply to this role.
Please allow plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.
To be successful with your application, you will be required to:
* Provide evidence of your Australian citizenship or permanent residency (to be considered for permanent positions in the WA public sector).
* Undertake a criminal record screening, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical
Whilst this selection process will initially be used to fill the above vacancy, it may able be used to fill other "similar" vacancies within our Office. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve months from when the authorised delegate endorses the recruitment decision.
Submitting your application
Your application must be submitted online by 2nd February 2026. You must have a current, valid email address to apply online and this email address will be used to communicate with you.
If you experience difficulties while applying online, please contact Employee Services on for immediate assistance during business hours.
Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.