Service Manager
Location: Bundaberg | Permanent Full-Time
Gracehaven Aged Care are seeking an experienced Service Manager to lead our 110 bed residential aged care service in Bundaberg, driving clinical excellence, strong financial performance and a positive, values-led culture.
This is a senior leadership role with real impact — shaping the experience of residents, families, staff and the wider community.
About the Role
As the Service Manager, you will have end-to-end responsibility for the performance of the service, including workforce leadership, financial outcomes, accreditation and continuous improvement.
Working within our Positive Well-being Model of Care, you will ensure residents receive high-quality, person-centred care while fostering a culture of safety, accountability and compassion.
Key Responsibilities
* Ensure contemporary clinical and care practices are implemented and embedded
* Drive compliance with the Aged Care Quality Standards and maintain accreditation
* Monitor, review and improve clinical indicators and business performance targets
* Manage operational and financial performance, ensuring budgets and targets are achieved
* Provide strong leadership across workforce management, performance, culture and capability development
* Build and maintain relationships with residents, families, community stakeholders and referral partners
* Actively promote occupancy and strengthen the service's reputation within the local community
About You
You are a confident, values-driven leader with a strong background in aged care or health service management. You bring sound clinical or operational knowledge, commercial acumen and the ability to lead teams through change while maintaining a resident-first focus. Importantly, you will be someone who closely aligns with our organisational values of: Integrity, Compassion, Excellence & Courage.
Essential:
* Qualifications in health/business administration or equivalent experience
* Minimum 5 years post-graduate experience with recent management experience in aged care or a similar environment
* Demonstrated experience with accreditation standards, funding models and regulatory compliance
* Proven ability to manage budgets, performance targets and operational planning
* Strong leadership, communication and stakeholder engagement skills
* Current driver's licence
* National Police Certificate (or ability to obtain)
* NDIS Worker Screening Check (where applicable)
* National Personal Insolvency Check – Please be aware that this position is deemed to be a Responsible Person under the Aged Care Act 2024
Why Join Churches of Christ?
When you join Churches of Christ, you're not just taking a job — you're joining a purpose-driven community that genuinely cares. You'll enjoy:
* Up to $18,549 tax-free salary packaging benefits
* 5 weeks annual leave + supportive Employee Assistance Program
* Values-led culture with caring, experienced leaders
* Discounts across a wide range of retail partners
Ready to Make a Difference?
Visit to learn more about us and click the Apply button to submit your application.
We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.
Applications will be assessed as they are received.