About You
We are looking for an experienced Local Representative (Field Service) for Newcastle. This is a permanent role and reports to the Service Manager. In this role, you will be key in coordinating and performing company activities within the designated area, focusing on Field work, including Call Outs, Maintenance & Repair work. In addition, you may support the Sales and Business strategy from time to time.
Key Responsibilities
* Coordinate and complete all repair work with customers and subcontractors in your area.
* Minimize call-outs through proactive maintenance and manage routine maintenance schedules to ensure contracted obligations and targets are met.
* Deliver and execute repairs budget and new business targets within your area.
* Ordering of parts, raising Purchase Orders (POs), and receiving orders for all parts/equipment within your area.
* Reduce unit shutdown time with proactive ordering and estimates to the Sales team.
* Grow your business through strong customer relationships and trust.
* Meet safety requirements through Field Audits and subcontractor management.
* Promptly respond to customers' needs and concerns with positive outcomes.
* Attend customer meetings and provide technical expertise as required for your area.
* Proactively supporting 3rd party consultants through tender walkthroughs and consultants' reports.
* Assisting Sales teams on new equipment tenders, modernization projects, and service repair projects.
What You Will Need to Be Successful
* Hold an NSW Electrical license.
* Have Trade qualifications as an Electrician/Fitter/Mechanic with additional studies in Electronics will be preferred.
* Solid IT capability and good experience in leading teams.
* Current driver's license with a good driving record.
* Demonstrated business acumen skills and the ability to support Sales teams effectively.
* Good verbal and written communication skills.
* Demonstrated experience in end-to-end project management.
* Strong influencing and negotiation skills.
* Works well in a team and has a positive attitude.
Benefits
* Robust compensation and benefits packages, including quarterly incentives.
* Vehicle is provided.
* Work independently (Manage your own area/portfolio).
* Flexible working hours.
* 12 Annual Paid Days (RDOs').
Location
LOC7039 : Unit 6/13 Channel Road, Mayfield West NSW 2304, Australia
About Otis
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
Equal Opportunity Statement
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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