We are looking for a hands‐on Project Manager – Energy & Utilities to join a team focused on strengthening..
Key Responsibilities
* Support end‐to‐end release management, including: UAT management and coordination; Hypercare and post‐go‐live production support.
Required Skills and Qualifications
* Preferred: Post Graduate degree in business administration, Information Systems, or a related field.
* 10+ years of experience as a Business Analyst, with a focus on Contact Centre, CRM and Microsoft products.
* Consulting‐led mindset, to identify and understand business challenges and opportunities, with an underlying domain context.
* Consulting approach to challenge decisions and status quo, and identify opportunities for enhancements and AI infusion.
* Strong understanding of Dynamics 365 Sales, Customer Service, Marketing, etc core functionalities.
* Proven experience in delivering solutions using Model‐Driven Apps and Canvas Apps, with dependencies on Power Automate and workflows.
* Exposure to Amazon Connect integration with Dynamics 365 within a customer contact centre environment (nice to have).
* Solid understanding of API‐based integrations with Dynamics 365.
* Strong knowledge of data migration and data transformation, particularly using Azure Data Lake.
* High‐level understanding of superannuation domain concepts and operations.
* Hands‐on experience in supporting end‐to‐end release management, including UAT management and coordination; Hypercare and post‐go‐live production support.
* Strong communication skills (both verbal and written), with the ability to engage effectively with technical and non‐technical stakeholders.
* Excellent analytical and problem‐solving skills with the ability to document and interpret business requirements.
* Experience in Agile/Scrum methodologies is desirable.
All candidates should have full working rights in Australia.
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