Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Cruiseabout stores! This could be your next great voyage.
Why You'll Love Working Here
Because this isn't just a job, it's a crew you'll be proud to sail with. You'll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins.
What You'll Be Doing
As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.
Your Key Responsibilities
* Quote, book, and invoice cruise bookings and packages with accuracy and flair
* Achieve monthly sales targets and KPIs
* Deliver outstanding service across walk‐in, email, and phone enquiries
* Maximise every opportunity through upselling and cross‐selling
* Monitor and action all relevant mailboxes daily
* Maintain strong product knowledge to confidently recommend the perfect cruise
Who We're Looking For
You're passionate, driven, and love working toward results, especially when travel is involved.
You'll Bring
* Proven customer service experience with exposure to sales targets
* Previous travel or cruise experience (preferred but not essential)
* GDS experience (preferred but not essential)
* A keen eye for detail and strong problem‐solving skills
* The ability to thrive in a fast‐paced environment
* Motivation, organisation, and a love of exceeding expectations
What's In It For You?
Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures. Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe. Tailored Learning & Development pathways, including in‐depth cruise product training. Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan. Growth across our global network with promotion from within. Corporate health insurance discounts with BUPA, internal gym, and wellness initiatives. Employee Assistance Program for mental health support. Awards nights, team celebrations, and opportunities to attend global conferences. Paid parental and volunteer leave. Support for charities through Workplace Giving. Sustainability commitments. Reconciliation Action Plan commitment.
We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.
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