Robert Half is exclusively partnered with an Accounting Firm in Brisbane and they are looking for a L2 Infrastructure Support to join the team. Provide timely technical support to end users. Troubleshoot and resolve issues relating to Azure AD and Office 365 applications. Escalate issues to appropriate teams. Assist in troubleshooting LAN/WAN connectivity, switches, firewalls, and Wi-Fi. Assisting with projects relating to software & server backups. Details: 5 days WFO in Fortitude Valley. Working in a Microsoft & Windows 11 environment. Fulltime contract of 38 hours/ week. Possibility of extensions are highly likely. Requirements: Previous experience in a Level 2 Service Desk Support role. Decent knowledge of Azure Active Directory (Entra), Office 365 suite, and experience using an ITSM tool. Basic understanding of hardware & networking concepts and troubleshooting. Excellent communication and interpersonal skills. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.