As an Equal Opportunity Employer, the Shire of Wyndham East Kimberley values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+ and all age groups to apply.
The OrganisationThe Shire of Wyndham East Kimberley (SWEK) believes that providing a safe and healthy workplace for our employees is extremely important. We are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication, and Respect; these Values are incorporated into all aspects of employment at SWEK.
The East KimberleyThe East Kimberley is a stunning and sparsely populated area in the northeast corner of Western Australia and is known as one of the world's last wilderness frontiers. As a global tourism attraction, it is also known for its pristine kaleidoscope of colour, outback adventures, world-class fishing, excellent caravan parks, luxury accommodation options, great food, and friendly locals. It is an amazing and very unique part of Australia. The East Kimberley is diverse in many ways, with a unique mix of cultures, lifestyles, and abundant opportunities.
The OpportunityWe are looking for an efficient, friendly, and professional Customer Service Officer to join our team at the Kununurra Leisure Centre (KLC) who will contribute to maintaining a welcoming and safe environment while supporting the delivery of quality leisure and fitness services. Acting as the first point of contact for patrons and visitors, the Customer Service Officer will be responsible for managing front desk operations including reception, membership enquiries, facility bookings, and cash handling. Responsibilities formally outlined within the position description include:
* Serve as the first point of contact for all patrons entering the Leisure Centre
* Provide friendly and professional assistance with general enquiries, memberships, bookings, and programs.
* Process payments, memberships, and facility bookings, and reconcile daily takings.
* Maintain accurate records of transactions and customer data in accordance with Shire procedures.
* Monitor the cleanliness and presentation of the front-of-house and common areas.
* Support the promotion of leisure centre programs, activities, and events.
* Ensure compliance with all safety protocols and emergency procedures.
* Report hazards, incidents, and maintenance issues promptly to the Facility Manager.
* Assist in administrative and operational duties as required to support overall centre operations.
Relevant qualifications in Business Administration, or Sport and Recreation (or 2 years equivalent experience), and a current unrestricted WA 'C' Class Driver's Licence are essential for this role.
A copy of the full position description applicable to this vacancy can be found on the Shire's website.
Mode of Employment & Hours of Work
The main demands of this position will require the incumbent/s to work between the hours of 10.00am - 5.00pm, Monday - Friday.
While there is a preference for a full-time employee in this position, for the right candidate/s the Shire will also be willing to consider the hours being allocated for this position as a job share arrangement between 2 x part-time employees. As such, those with part-time capacity are still encouraged to apply.
Duration of Employment
1 year maximum term - fulfilled by either 1 x full-time, or 2 x part-time employees.
The position is currently advertised as 'maximum-term' due to an identified immediate need for a CSO role at the KLC amid longer term workforce planning ahead of the scheduled re-opening of the pool in April 2026.
It is considered that there is the potential for extension / permanency for this position pending the outcomes of the current planning process being undertaken.
Salary and BenefitsWorking for SWEK means that in addition to the competitive annual salary range indicated at the top of this page (inclusive of allowances and superannuation, dependent on skills and experience), you may also enjoy a range of benefits including:
* 6 weeks annual leave
* 5% superannuation with the option to co-contribute a further 3%
* Salary packaging opportunities for motor vehicles, rent or mortgage interest expenses
* 11 public holidays with 2 additional 'Local Government Days' per year
* Flexible working arrangements
* Shire provided uniforms
* Opportunities for professional development
* A variety of health and wellbeing programs including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programs and Employee Assistance Provider (EAP) services
Please note that, where applicable, benefits will be applied pro-rata to casual, part-time and maximum-term roles.
APPLY NOWIf you are ready to be part of our diversely talented team and to build your future with an organisation that makes an impact, improves lives and inspires others please click the 'Apply' button at the bottom of this page or contact Richard Duke, our KLC Facility Manager on for a confidential discussion.
Applicants must be legally entitled to work in Australia and will be required to provide evidence of this entitlement — acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance dated within the last six months before the interview stage of the recruitment process.