We are seeking an experienced User Experience Designer to up lift existing systems and contribute to the design of new systems as part of a large transformational program of work.
You will be responsible for creating intuitive, user centred digital experiences that balance user needs with business objectives. In this role you will conduct thorough research to understand user behaviours, translate insights into wireframes and prototypes, and deliver visually appealing, accessible designs. Collaboration is key as you will work closely with business analysts, developers, product owners, end users and stakeholders to ensure seamless implementation. You must also continuously test, iterate, and refine designs based on feedback and data, while effectively communicating design decisions and advocating for the user throughout the product development lifecycle.
Key duties and responsibilities
* Lead and contribute to the preparation and planning of user research, testing and / or discovery work activities in collaboration with the project team and stakeholders.
* Use the results of research, testing and data insights to analyse and interpret the effectiveness of existing and proposed user interfaces designs, to provide clear, evidence-based advice to product and delivery teams.
* Collaborate with a range of stakeholders including business users, Product Owners, subject matter experts (SMEs) and technical teams to create and enhance user centred outcomes.
* Demonstrated experience in the development of user centred design artefacts including service blueprints, user journeys, wireframes, and prototypes as required.
* Communicate findings and translate user insights into practical recommendations that improve user experience and program outcomes.
* Contribute to the establishment and promotion of design guidelines, best practices, and standards, to uplift the maturity of UX design across the department.
Essential skills & experience
* Proven experience in designing intuitive, user-centred digital experiences across web and mobile platforms.
* Ability to conduct user research, usability testing, and translate insights into actionable design solutions
* Demonstrated experience in developing UX design artefacts including personas, journey maps and service blueprints.
* Proficiency in tools such as Axure RP, Sketch, or Adobe XD for creating wireframes, prototypes, and design systems.
* Strong ability to work with cross-functional teams including developers, product managers, and stakeholders.
* Excellent ability to present design concepts and rationale clearly to technical and non-technical audiences.
* Demonstrated capability in creating visually appealing interfaces aligned with brand guidelines and accessibility standards.
* Ability to identify user pain points and propose creative, practical solutions that enhance user experience.
Please note that you must be an Australian citizen with a current security clearance to be considered.
These roles are based on site in Canberra. Hybrid or work from home options are not available.
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