About the role
Substance Espresso is seeking an experienced Shift Supervisor / Cafe Manager to join our team in Runaway Bay. This full‑time role will be responsible for overseeing the daily operations of our busy cafe, ensuring exceptional customer service and maintaining high standards of food and beverage quality.
What you'll be doing
* Supervising and coordinating the work of cafe staff, including baristas and waitstaff.
* Liaising with our head chef to help supervise the kitchen staff.
* Working mainly in a host style role during the busiest periods but also including table service waitering during the quieter times.
* Ensuring efficient and smooth running of daily cafe operations.
* Maintaining high standards of food and beverage quality and presentation.
* Providing excellent customer service and managing customer queries and complaints.
* Handling cash and financial transactions, including cash‑up and banking procedures.
* Monitoring stock levels and placing orders for supplies as needed.
* Assisting with staff scheduling and rostering.
* Promoting a positive and collaborative team culture.
What we're looking for
* At least 2 years' experience in a supervisory or management role within the hospitality industry.
* Strong leadership and people management skills.
* Exceptional customer service orientation and problem‑solving abilities.
* Excellent time management and multitasking skills.
* Proficiency in cash handling and financial management.
* Familiarity with food safety regulations and best practices.
* Ability to work effectively in a fast‑paced, high‑pressure environment.
* Passion for the hospitality industry and a commitment to delivering a great customer experience.
* Ideally a long‑term position, so please no travellers.
* Australian citizens and permanent residents only.
* Basic barista skills and coffee knowledge required.
What we offer
* Competitive starting point salary with room for growth and performance‑based bonuses.
* Comprehensive training for the role with hands‑on owner assistance and support.
* Discounted or free meals during shifts.
* Flexible work arrangements and work‑life balance support for those much‑needed holidays.
About us
Substance Espresso is a leading cafe operating in Runaway Bay. Our mission is to provide our customers with an exceptional cafe experience.
If you're passionate about the hospitality industry and excited to join a dynamic and growing team, we'd love to hear from you. Apply now
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