We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space.
Job Description
* Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
* Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
* Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
* Needs to clearly manage customer expectations using the various means of correspondence
* Communicate with our customers using the tools and applications supplied by Unibet
* Perform expected duties to the predefined quality standard of work
* Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
* Perform related duties as assigned, within your scope of practice
* Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
Qualifications
* A genuine passion for sport and/or racing
* Strong attention to detail, ensuring accuracy in all tasks and interactions
* A positive and resilient mindset, with the ability to remain composed under pressure
* Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
* Solid computer proficiency, with the ability to navigate multiple systems efficiently
* The ability to multitask effectively, managing competing priorities while maintaining high-quality service
Key Responsibilities (Training Provided)
* Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
* Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
* Support the maintenance and documentation of team procedures to ensure consistency and compliance
* Continuously build knowledge of products, services, and industry updates to deliver informed customer support
* Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers
#J-18808-Ljbffr